Instead of trying to process requests one at a time, we have started copying sites that are in our backups on to the live servers.
We have done about 15,000 and have another 10,000 to copy over.
Once that is done, we will get all of the accounts into our system and you will be able to request a password. We should have that ready to go on Wednesday.
On Wednesday (not before), you can request your password change here: https://useraccount.rootsweb.com/websites/requestChangePassword
If on Wednesday you do not see your site live, please let us know and we will try and help figure out the status.

Anne,
You have done a wonderful job. You really got things rolling getting all of the sites restored and I hope you know how we appreciate your hard work and it’s obvious that you are well aware how important those websites are to so many! If I could afford it, I’d send you and your family to Disney when you are finished with this project. Sure you will need a vacation 🙂
I’m just as happy as you are to have most of the sites back up. I use them as well!
What is the difference between “sites” and “freepages”? Are they intended to serve different purposes? Or am I missing something here?
The sites url was what we were using until we could get all of the freepages urls working.
I have 3 sites, all restored now
Have changed password on cwmgors OK but it doesn’t seem to work on ukwales2 and tirbach
Do I need 3 new passwords as same email address?
Using the change per link brings up cwmgors as default, how does one change that please?
If you send in a request password change, you will see a link that lets you change the password for all accounts.
Email now includes All Accounts option but only ukwales2 and cwmgors listed separately
ukwales2 is now working
Have tried All Accounts option but tirbach still not working
Is there a different email address associated with it as against [deleted email]
There was and I’ve updated it. You can request the password link for tirbach now.
Thanks Anne
All OK now
My site (http://freepages.rootsweb.com/~elsinger/genealogy/index.htm), which has two subsites, has been live for over a week but I’m still not able to change the password. Any suggestions?
This should be fixed now.
You should be able to reset it now.
It is. Thanks so much.
I am not able to connect to the server using FileZilla. I have tried several times and it either times out and retries or I get the same error as the other people are getting. I watched the video and as far as I can tell I entered everything correctly. My site is wishawa4.
Is the ftp site down?
I’ve tried connecting to siteuser.rootsweb.com using two different SFTP clients for the past few days. Neither can find the site.
It is working. I’ve connected just now and multiple other times. You may want to try resetting your password.
My site http://sites.rootsweb.com/~txcoke has been restored and I texted you earlier that I couldn’t obtain a password change. You replied that you had updated my email and to try again but I still can’t get any response to the password change request. Shirley Cullum [deleted email] turned the site over to me in 2008 and Brenda Hines [deleted email] joined the site recently as co-CC. Thanks for your help.
Jacqueline your email is on the account, not sure why you didn’t get an email. I added Brenda’s email, you should have her try and reset it.
Could you give an update on this site ~inallcem
The Allen County Cemetery Project.
Still not able to access.
Thanks
This should be fixed now.
Anne,
I have one more problem. It has to do with our genealogical society’s website: http://sites.rootsweb.com/~wispags/ I thought this site was associated with our society’s email: [deleted email] but I requested a password change using that email and nothing came through. Is there anyway you can check on that for me? Thanks.
I’ve updated the account
I have 4 Family Trees on RW World Connect, under the following names:
rooks2348, knaggs3919, vanallen5207, blanchard8236
I have no trouble getting to the first three through the RW World Connect website, but when I search for blanchard8236 I get the following message: “Database blanchard8236 doesn’t exist or has not been configured.”
Please advise.
Until we rewrite and bring back the World Connect system, this request will have to be put on hold.
One less for you to worry about, Anne, it is my mistake. The correct Family Tree name is not . No problem accessing the family tree now. Sorry!
Have not been able to update my four trees for more than a year. What’s your target date for reinstating this interface?
I do not have a timeline for World Connect, but we are working on rewriting it.
Hi Anne, so glad you’re here to help walk us through this. I filled out the request form on July 20 to have my freepages restored. I have checked everyday with no luck. I was hoping my website would be restored with the other 10,000, but it’s still not there. Could you check and see what my status is? (~npmelton) My old email was mmelton@rcsis.com
This should all be working now.
Thank you, Anne. Now, the long road back to publishing….wish me luck!
I am not able to change my password for the ~chance or ~lindv accounts. I get an error message when I click on any of these links (which I know will be invalid when you read this post):
Change password for account: chance
https://useraccount.rootsweb.com/websites/changePassword?requestId=943c8b90-b1ff-464f-9327-ad6fe0126ceb&ahsht=2018-09-14T23:46:28.357Z&ahsh=69877e4c5d1bad83c00f81b6a7b6da0a
Change password for account: lindv
https://useraccount.rootsweb.com/websites/changePassword?requestId=8a610830-94b0-463c-ae3d-8a94d40a3a48&ahsht=2018-09-14T23:46:28.357Z&ahsh=64cba2c5913d9ed76bb85f16cac54825
Change password for account: All Accounts
https://useraccount.rootsweb.com/websites/changePassword?requestId=a941087d-7488-4974-9ee8-abe7040b9426&ahsht=2018-09-14T23:46:28.357Z&ahsh=7e10902c6bd8431a975b7f51e42d7459
The error message for all is “This site can’t be reached
The webpage at https://useraccount.rootsweb.com/websites/changePassword?requestId=a941087d-7488-4974-9ee8-abe7040b9426&ahsht=2018-09-14T23:46:28.357Z&ahsh=7e10902c6bd8431a975b7f51e42d7459 might be temporarily down or it may have moved permanently to a new web address.
ERR_SPDY_PROTOCOL_ERROR”
Any help appreciated. 🙂 Thank you Anne!
I believe this has been resolved, can you try it again please 🙂
I just checked my old rootsweb genealogy database, one that I have been able to see, but not update.
It is showing live people.
Who do I contact to get my database down, like NOW?
We will remove it today.
Thank you ever so much for a prompt resolution
Ms Anne, from: cemcdan@msn.com ; ~sandydog I can see my site and it is OK. I have not been able to change the password. The old one began gig……
I used it for 9 years. Have had same email for 12 years(2006). l know how to FTP, There are some records on site I need to access./update. I can not get on the update password thingee.
Your site has the correct email. Here are the instructions:
http://rootsweb.blog/2018/07/19/getting-into-the-new-version-of-your-hosted-web-site/
I am able to access my site but still not received an email to change my password. I apply for it but nothing comes.
Thanks
Kay, I’ve updated your account with the email you used to post this comment with. You should now be able to request your password
Thank you! Finally worked! 🙂
Hello Anne, I waited until after Wednesday and still can’t access my web site. I had previous to Wednesday submitted a request for new password and did get that. Also submitted that my site be reinstated. Also have used the SFTP in place of the old FTP settings. Can you help.
Your site is up. What client are you using and what error messages are you seeing?
Anne, I’m using Adobe Dreamweaver. I am logging on using the SFTP. With the address of sitesuser.rootsweb.com on Port 22. Root directory is: military_html/ and web url: http://freepages.rootsweb.com/ The error report is stating: “An FTP error occured. Cannot make connection to host. Your login or password is incorrect.” I am using the new password that I reset to after Wednesday, and my user name of cacunithistories
Unless you have the very latest version of Dream Weaver, it won’t work.
Also, the URL to ftp to is sitesuser.rootsweb.com
Referencing passwords for two hosted websites and their related files/folders: ~nmsodar AND ~nmcdcdar
I should be listed as the “owner” for both websites. On both websites I am shown as the Webmaster. Through the years the transfer of “ownership” has not been completed properly and no one seems to know what email address is associated with either website. The original creators many years ago were possibly Anita Palmer and/or Cheryl Jackson neither of which want to be associated with these websites any longer. Please help me access these sites, they are terribly outdated and incorrect information is being seen by the public.
Christie, I’ve updated both accounts with your email. You should be able to request your passwords now.
Anne, I still can not get a new password request sent to my email. My site is up. And I’ve tried numerous times, but I still get nothing.
Lisa, do you maybe have a gmail, yahoo or outlook address to try to reset your password? Your current provider may be blocking the email for some reason.
Anne, I tried a gmail account to see if that would work. Still nothing. No email sent to change the password.
This is the gmail account [email deleted]
but it is not presently associated with the website.
I’ve updated the account with the email you gave. Hopefully that will work.
I have submitted the password request form many times over the past few weeks but have never gotten a response. My email has been the same for years. Could you please check on this? Thanks.
Virginia, do you maybe have a gmail, yahoo or outlook address to try to reset your password? Your current provider may be blocking the email for some reason.
(I thought I had already replied here but it’s not showing up.)
My gmail address is the one I used to reply this time. I don’t know why my other one wouldn’t work since it is Yahoo mail.
I added your gmail, hopefully that will work.
Thanks – I can connect now.
I’m just a simple but long time user. For years, I’ve periodically updated my family tree and don’t understand the terminology. For example, what’s a “hosted web site?” Do I need a new password or just a new address for updating my tree?
Hi Tom,
It sounds like you use our World Connect feature on RootsWeb. A Hosted Web site is where you FTP content. If you’ve never done that you can ignore the Hosted Web Sites discussions. 🙂
When may we expect Rootsweb World Connect to be operating normally?
We have had a copy of our data base at World Connect for over 13 years; and , it is updated on a regular basis.
When will full service be restored?
We are working on it. I do not have an exact timeline.
I can browse to my site and see everything there so assume it has been restored
(although have received nothing in the way of an email saying so).
Cannot connect with Filezilla or Core, get message saying permission denied cannot connect etc.
When I attempt to connect the following appears:
sftp://bethlehemcommunity@freepages.rootsweb.com.
My settings are set per your site instructions:
Protocol: SFTP – SSH
Host: siteuser.rootsweb.com Port blank
Logon: ask for password (Normal with password inserted also does not connect)
User: bethlehemcommunity
Password: copied and pasted (was reset twice)
Thank you
You are using the old url. Do not use sftp://bethlehemcommunity@freepages.rootsweb.com use sftp://sitesuser.rootsweb.com
I also suggest that you read these instructions: http://rootsweb.blog/2018/07/19/getting-into-the-new-version-of-your-hosted-web-site/
Host is set as: siteuser.rootsweb.com with port blank.
Get following in Filezilla message log when attempting connection:
Connecting to siteuser.rootsweb.com…
15:51:33 Response: fzSftp started, protocol_version=8
15:51:33 Command: open “bethlehemcommunity@siteuser.rootsweb.com” 22
15:51:37 Error: Network error: Permission denied
15:51:37 Error: Could not connect to server
Get the following CoreFTP message log when attempting connection:
Can’t establish connection —-> siteuser.rootsweb.com
SFTP connection error – The specified address is not available
———————
Re-read the suggested instructions and setting still seem as instructed.
Protocol: SFTP – SSH
Host: siteuser.rootsweb.com, Port blank
Logon: ask for password
User: bethlehemcommunity
Password: copied and pasted (was reset twice)
Again, thank you.
Use sitesuser.rootsweb.com (sites is plural)
Since all ftp data seemed to be in order, talked to my internet provider, they changed something and I can now connect by ftp.
All is now good.
Thank you for your patience and help.
It is good that Rootsweb is back and I can update all my changes made since Dec 2017.
Again, Thank you.
Hi my website ~engggfhg was made available for me to view a few weeks ago, but I’ve been unable to connect and update, Chrome tells me the site is insecure. I have tried a new password a couple of times, but no luck in connecting.
Thanks
Brian
Have you reset your password following these rules? http://rootsweb.blog/2018/07/19/getting-into-the-new-version-of-your-hosted-web-site/
Make sure you set your password following the rules we state.
Everything with your account looks fine.
Our site is back up (http://sites.rootsweb.com/~ilchs/) however I can’t get into the FTP site to make changed. I tried a password reset but the person that originally set up the site and quite possibly used their email address is no longer with our society. What can we do?
I added your email to the ilchs account. You should be able to request a new password now.
Hello,
I used to have counters on certain of my web pages :
But they do NOT work anymore! So what should I do ?
–Ralph (~sobek)
I have updated your email, you should now be able to request a new password.
We will not be bringing the counters back. You should remove the reference to it.
Anne,
I have run across one bit of script inserted in one of my web pages – not by me. Before the restoration of my pages they were often found inserted in the text at odd places – even splitting html formatting sequences, usually the scripts appeared after I had used the editor program supplied by Rootsweb. I have removed it from the page. The script follows:
http://partner.googleadservices.com/gpt/pubads_impl_79.js
By the way thank you much for helping get my pages back online and freeing up a new password for me.
I looked at your source and didn’t see that. Since we don’t make the old editor program available, this should not be an issue.
Hi Anne,
I hate to keep asking questions but I have tried the free help and although the people there are wonderfull, they can’t find my site either. When I open the server I am taken right to my folder of wishawa4. I am not given a chance to go into a community like schools, genealogy or public which I always did before. Maybe this isn’t a factor but I have loaded several pages and nothing comes up. I still see the 403 error online.
Do I need to redo something on my index page that I am overlooking? I have even tried using different ftp programs and I get the same results. I should be using the Public access. I have a Public folder inside the wishawa4 folder that I am not sure where it came from, but it does not open. Any clues as to what I am dong wrong? I have evn gone and changed my password a second time with the same results.
Cathe, all of your content was your root directory instead of your public_html folder where it belongs. I had one of my engineers move it to the public_html directory. https://homepages.rootsweb.com/~wishawa4/
Anne,
I have had a Rootsweb account for 21 years. The initial email was discontinued and I added a new email which has since also gone defunct. It is the email that a new password request would be sent from. I can no longer access my rootsweb account or change passwords. My account has been been restored.
Please advise and how I can continue with my account.
hello, please advise when my genealogy site, gross-steinberg, will be available: http://freepages.rootsweb.com/~larklane/genealogy/
It is there, it seems that there is something wrong with the HTML. If you load it and look at the source, you see the html.
I suggest you reset your password and try and fix the html.
On the larklane index page, you have an script tag around line 19 that does not have a corresponding tag.
Hello Anne
My pages are back up now — which is great, and thank you — at freepages.rootsweb.com/~mossvalley , but I’ve been unable to reset the password. I see an online acknowledgement message, “A Password request has been sent to xxx”, but nothing has arrived after two attempts.
Previously (before the Freepages went offline), I used an email address which no longer exists now, so at the reset password page I entered my current address — same as here.
Are you able to help, please?
Thanks so much.
I’ve updated your account to use the email that you posted this comment. It should work with that.
I’d offer to help, but I hate PHP, and nobody uses Python for websites.
Best wishes for the continued effort.
Hello Anne
Many thanks for restoring most of my pages
I had 54 pages in my Site and I got back 38. Happy with your effort
But I do have a problem. Some months before Rootsweb switch off the Freepages
I was about to work on my Site so I changed my Index page and posted a new Index page with the wording saying ” This is a Tempory Home Page ” and I turned off all the Links.
My original Index Home page I altered its name.
One of my restored Pages shows my Temporary / Index page and I need my original Index page which is in the group of 16 pages that have not been restored. Please note, from the 16 pages, I only need my original Index page. Can this be found and restored.
I have copies of both the Temporary & Original pages in my Site at Webs,com
—
Temporary page
https://www.freewebs.com/coxhead/chd_temp%20hpage%20clock.html
Original Index / Homepage
https://www.freewebs.com/coxhead/cxhd%20hpage%20chris%20cxhd.html
http://www.freepages.genealogy.rootsweb.com/¬coxheadfamilydata
Also, can you please show me how to get to my File Manager
Many Thanks
—-
We put back what was on the site when we took the sites down. There are no other files. Here are the instructions for resetting your password and accessing your site via FileZilla or some other FTP client.
http://rootsweb.blog/2018/07/19/getting-into-the-new-version-of-your-hosted-web-site/
My pages for the Iroquois County Genealogical Society at http://sites.rootsweb.com/~ilicgs/ are up but I was not able to reset my password.
I added the email you used to post this comment to the ilicgs account. You should have the ability to request a new password now.
In the past when I searched for genealogy with Google, Bing, etc., rootswebs sites were prevalent in the searches, but now it seems that Google does not know Rootsweb exists and no references are shown.
Any idea as to why is this now happening as opposed to in the past?
Because we were down for quite a while, we have fallen out of Google’s indexes. They should return over time now that the sites are back up.
I’m still wondering if you plan to allow individual GED files to be updated and if so when and how. For example, my site is:
https://wc.rootsweb.com/cgi-bin/igm.cgi?db=generalpoole
I’m able to look at my last update, December 1, 2017 but haven’t yet figured out how to update it again or if you’re done with us. thanks.
While I love all the RootsWeb sites, I, too, want to know then the GED files will be secure for the living, and available again.
We are currently working on the update feature. We are not done with you 🙂
OK. I’ve been doing this for 50 years so obviously do a lot of waiting. thx.